Job Vacancy - Business Support Co-Ordinator

Oxfordshire Business Support (OBS)  has an exciting vacancy for a Business Support Coordinator.

OBS is the Growth Hub for Oxfordshire. The Business Support Coordinator will be an integral part of a small team that will enable Oxfordshire Business Support (OBS) to deliver "real and meaningful" business support and help individuals and businesses access the support that is now available as a result of £2m of ERDF funding designed to help them.

This role is funded via the ERDF programme.

Details of the role are as follows:



Business Support Coordinator

Job Title: Oxfordshire Business Support Coordinator

Grade: £25k - £30k p.a.

Hours: 37 per week

Contract: Full time, 37 hours per week fixed term until 31 December 2019 – could be extended subject to external funding.

Introduction:         The purpose of the Oxfordshire Local Enterprise Partnership (OxLEP) is: By 2030 we will have strengthened Oxfordshire’s position as a vibrant, sustainable, inclusive, world leading economy driven by innovation, enterprise and research excellence.

Job title:                 Business Support Coordinator

Reporting to:        OBS Business Support Manager

OBS is the Growth Hub for Oxfordshire. The Business Support Coordinator will be an integral part of a small team that will enable Oxfordshire Business Support (OBS) to deliver “real and meaningful” business support and help individuals and businesses access the support that is now available as a result of £2m of ERDF funding designed to help them.

Job Purpose:         

  • Work co-operatively, and as part of the wider OBS team to deliver prompt, efficient and effective admin, business support including signposting to other nationwide support available to individuals and businesses within Oxfordshire.
  • Proactively liaise with colleagues to provide constant and consistent services, identify opportunities, streamline practices, provide cross-service cover and help deliver the outcomes identified by the ERDF Start Up and Growth program of support.Develop knowledge, skills and expertise within the Business Support landscape and specifically within the ERDF landscape.

Main duties:

  • Act as a first point of contact for the OBS Growth Hub, including general enquiries and reception; answer and respond to enquiries and re-direct enquiries of a complex nature appropriately.Process and respond promptly to incoming communications by (post, telephone, email, or face to face) and requests from Network Navigators, OBE and respond and distribute information as necessary.

  • Collect, process and input data into the Evolutive CRM systems ensuring accuracy, confidentiality and security of data and compliance are adhered to.

  • Source and provide analytical data and support from Evolutive for Growth Hub reporting purposes.

  • Manage and provide admin support for the OBE on line booking system as necessary

  • Manage diary and provide meeting/ admin support for OBE, Network Navigators, and the wider OBS/OxLEP team.

  • Attend various events on behalf of OBS to promote the service, respond to enquiries in real time, and network to expand the OBS client base.

  • Regularly researching business support content is up-to-date and available for the wider OBS team.

Financial support

  • Process financial tasks within the team including e-procurement, receipting of goods

  • Provide support and necessary metrics for claim processes to funders

  • Research and provide budgetary and statistical information using available systems

  • Administer grants, payments and transactions (e.g. employee claim forms, travel warrants)

Teamwork: Be an effective team member by -

  • Supporting the recruitment, induction, supervision and learning of others as required

  • Providing cover for colleagues during periods of annual leave and absence from the office

  • Applying your knowledge and feedback from others to contribute to service improvement

  • Attending and participating in meetings as required to support the needs of the service including taking a lead role as ‘champion’ for a service process, system or development area

  • Undertaking such other duties as may reasonably be required of you commensurate with your grade and as required to support the business including maintaining business continuity and during civil emergencies.

The nature of this post will require flexibility to meet urgent work needs as they arise.  This may entail some work outside normal office hours.  The job description therefore is not intended to be exhaustive.  The post holder will be expected to adopt a flexible attitude to the duties which may have to be varied after discussion, subject to the needs of the Service and in keeping with the general profile of the post.

For all staff - You have specific responsibilities under Health & Safety legislation to ensure that you:

  • Take reasonable care for your own health and safety, and that of others affected by what you do, or do not do.

  • Cooperate on all issues involving health and safety.

  • Use work items provided for you correctly, in accordance with training and instructions.

  • Do not interfere with or misuse anything provided for your health, safety or welfare.

  • Report any health and safety concerns to your line manager as soon as practicable.

    Person Specification:        





English Language and Mathematics GCSE Grade C or above, or equivalent.

Relevant work related experience in a similar role.

Work Related Experience & Associated Vocational Training


 A minimum of one year administrative experience

 Front line service (visitor/telephone) experience

 Experience and regular use of Microsoft Office applications and the Internet, including Word, * Excel, Outlook and PowerPoint, to at least an Intermediate level

 Experience of handling data and statistics

 Experience of inputting and retrieving data from ICT based record systems

 Proven ability to work effectively to deadlines

Information research and collation using the internet/web based systems

Specialist Knowledge/Skills

Expert communication and presentational skills.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel.

Work outside of standard hours including evenings and weekends may be required from time to time including attendance at meetings, promotional and training events.

Job Related Skills

Use of Microsoft Publisher and PowerPoint

Experience of processing financial claims/transactions

Experience of using consultative processes to improve procedures and services

Customer focussed and outcome orientated

Ability to produce accurate summaries of meetings, events and conversations

Personal Skills

Excellent interpersonal skills that can be used to engage with a wide range of audiences.

High standards of integrity, honesty and professionalism

Committed to acting corporately and collaboratively – inside and outside the organisation

Ability to give advice and guidance to help develop the knowledge and skills of team members.

Political awareness

Ability to work effectively under pressure, meet deadlines and targets


Job related competencies:

Active Communication – actively consults and supports the flow of communication through the organisation and provides a compelling vision to others.

Motivating & Influencing - has impact and influence and effectively motivates others to achieve goals and embrace change.

Decision-making – makes clear management and financial decisions that take full account of value for money, cost management, efficiency and risk.

Delivering Results - consistently delivers stretching objectives through effective prioritisation, project management and the efficient use of resources.

Customer focus – retains responsibility for high levels of external and internal customer service through active feedback and a strong understanding of diverse customers.

Strategic Awareness – develops effective internal and external relationships and networks that enable the understanding and delivery of broad organisational goals.

Personal Effectiveness - acts with high levels of trust and personal accountability and responds positively to change and opportunities for personal development.

How to apply

Please send your current CV with a covering letter outlining the reasons why you would be suitable for this position via email, to: Heather.Martin@OxfordshireLEP.com

If you have any further queries relating to the role please also email the address above or call 01865 897182.

Deadline: Monday 15th May 2017

Interview date: w/c 22nd May 2017